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Company: LoyalDog Software
Website: http://www.loyalpuppy.com

Product: LoyalDog
Current Version: 1.2
Version Release Date: March 2005
Number of Users: 30

Pricing: $100/month rental. LoyalDog is also available for purchase; pricing on request.

About the Company

Robert Dayton is the developer and owner with his fiancée, Luey Anderson. Rob owned a large process serving agency in Florida in the mid 90’s and could not find software that met the needs of his company. From that experience he developed his own software, which at that time became Dforce. It was the first web-based process serving software on the market, and ahead of it’s time in the technology of the process serving industry. About a year ago Rob began working on a new product with even more features and advanced technology, and we introduced LoyalDog to the public in 2005.

About the Software

LoyalDog provides a complete business management solution including billing, accounting, case management, and more. Because it is a web-based application it is accessible to an unlimited number of users at any time from anywhere in the world with an Internet connection. This versatility provides the the company using LoyalDog consistent access to their data and the opportunity to keep their fingers on the pulse of their business.
It is an affordable and feature-rich program. At the same time that it is technologically advanced it is designed from the perspective of a process serving agency. LoyalDog is designed with our existing and potential customers’ best interests in mind and at the heart of the design of our product. LoyalDog provides a tool to let you run your business rather than letting your business control you!

Is your solution web based or does it required a PC/server installation?

LoyalDog is a web-based application and therefore a new client company can be set up and ready to use the program when we provide a User ID and Password and a link to our secure LoyalDog Website.

Key Product Features

Affordable, Reliable, Web-based Access, Secure 128-Bit Encryption, User-Defined Tracking, Accounting for Billing and Commissions, Strong Client and User Interface, Graphical Statistical Analysis Reports, User-Friendly, Strong Customer Support, Best Internet Integration in the Industry.

Installation and configuration process

This product is designed to make it easier for our clients to run their business. The program is web-based so there are no installation and configuration issues.

What are the benefits of this product over other industry offerings?

LoyalDog provides a complete e-Service platform for clients , sub-contractors, and employees. It lets one-time clients register and upload documents from your website. LoyalDog provides your on-going clients with the opportunity to send you documents through your website and directly into your program. It is designed to allow your servers to complete jobs on line so you can review and approve them.

We listen to customer suggestions – often implementing their suggestions into the code within hours. No other software for process servers is this responsive and adapts so quickly to peoples’ changing needs. We have found the relationship with our customers and their ideas to be invaluable. LoyalDog evolves continually along with the help of our customers’ feedback. Providing our customers with the most advanced and user-friendly software on the market is tantamount to our success.

Future plans for the product?

We will continue innovating and evolving; listening to our customers and coming up with new features and forms. We have some beautiful forms in our our software now and we plan on continuing to increase the forms available to all customers. We will be concentrating on expanding the California forms in particular. With the help of the inspiration and ideas of our customers we will continue to design and implement new features almost daily.

What should a process server look for when choosing a product?

A superior product combined with a good working relationship with the software provider is very important. Make sure your software provider is committed to the business and has been around for awhile. Find a reliable product that has strong and friendly customer support or you could end up with an unsupported product. Choose your software provider the way you would choose your accountant or doctor! Running your business is very personal and important to you and it is vital to work with a product and company you can trust.

Watch closely for spin. Some providers may cloud an important issue or feature with spin. Your software provider should take the time to explain things to you so that you understand them clearly and should not try to take advantage of any fears and concerns that you might have. Look for a software provider that keeps your company’s best interests at the forefront.

A technologically advanced, customizable, and easy to use program is also vital. Meeting the requests of your own clients for a certain feature on your website or a special report, for instance, can make a huge difference in your success in getting and keeping those valuable clients! When you are looking for a software solution for your business make sure that the provider can meet and even exceed the needs of your business not just now, but in the future!

What are the key technology issues facing the process serving industry?

Interconnectivity is a huge issue facing the process serving industry. Law Offices and individuals as well are becoming more technologically advanced and the process serving industry needs to address that issue. Process serving agency clients want access to more information and they want to interact quickly and reliably with their process service agency. An agency needs to be able to import and export large amounts of data easily. High volume accounts may want to give you an excel file with a few hundred jobs in it and get back an excel file with a few hundred serves in it. They want to do much more than just check status from your website, and it is key to the success of process servers that they can adapt their businesses to meeting and exceeding the technological requirements of their customers.

Does your product address these issues? If so, how?

We provide these features with the basic structure of our software, and we are continually evolving to stay ahead of the demand for innovations in the technological aspect of the process serving industry.

Disclaimer

The purpose of this article and its data is not intended to promote or endorse any of the third party companies mentioned within. ServeNow.com does not necessarily share the same beliefs, nor support the claims, of these companies. Back to Top