ProcessPLACE - Process Server Software
- February 10, 2009
- by ServeNow.com Staff
- Business Tools
Q & A with Robin Place – Place 2 Place Systems, Inc.
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Company: Place 2 Place Systems, Inc.
Website: http://www.placesystems.com
Product: ProcessPLACE
Current Version: 2.1
Version Release Date: May 2005
Number of Users: approximately 70
Pricing: $65/month no contract, no commitment, unlimited jobs
6 month and 12 month contracts provide monthly discounts
About the Company
Place 2 Place Systems was founded in 2003 and currently has 3 staff. Development of ProcessPLACE took approximately one year.
Prior to 2003, staff contributed to software products for Sales Force Automation, Knowledge Management, and Help Desk/Customer Support. They have over 13 years of Business Information Systems experience. The principal developer is IBM certified and Place 2 Place Systems in an IBM Business Partner.
About the Software
A simple, reliable, and cost-effective means to track jobs, manage the business, prepare paperwork and provide superior service to your customers. ProcessPLACE simplifies managing your business, makes the administrative tasks easy and accurate, and lowers your cost of doing business. It helps you ease the paperwork burden and leaves you more time to provide quality service and good client care.
Is your solution web based or does it required a PC/server installation?
ProcessPLACE is 100% web based. No software to install or maintain. No server or network required for multiple users or multiple locations.
Key Product Features
Tracking, Billing, Business Management, Customer Relationship Management Specifically:
- Record and track jobs
- Receive payments for pre-pay clients and jobs
- Print job tickets and “send away” affidavits
- Alert clients with email status updates
- Service fees calculated from customizable rate tables
- Print customized invoices
- Print customized returns
- Receive payments on invoices
- Track outstanding balances
- Allow clients secure access to request services, check status
- Powerful search tool
- Anytime, anywhere access: business trips, vacations, on-the-job
Installation and configuration process
A new user receives a web link to their company’s ProcessPLACE account with a user name and password for secure access. Initial configuration is completed by Place 2 Place Systems support staff based on phone interviews with the company owner or manager. The remaining configuration of user-defined drop down lists, rate tables and server profiles will take between 15 minutes and 1 hour, depending on the complexity and size of the company.
What are the benefits of this product over other industry offerings?
- Personalized service and support
- Printed forms and documents are customized for each company
- Allows servers and clients to access only the information necessary and applicable
- Product customization and private label releases
Future plans for the product?
General Ledger integration with popular accounting software products
What should a process server look for when choosing a product?
- Convenience/Ease of use
- Total Cost of Ownership: money, time and resources
- Easily produce returns and affidavits
- Reliable product support
- Scalability to grow with the company if/when needed
What are the key technology issues facing the process serving industry?
- Storage of document images and photos
- Service of process by electronic mail or other computerized means
Does your product address these issues? If so, how?
ProcessPLACE allows for storage of electronic and scanned, documents and photos.
V2.1 does not address service of process by electronic means.
Disclaimer
The purpose of this article and its data is not intended to promote or endorse any of the third party companies mentioned within. ServeNow.com does not necessarily share the same beliefs, nor support the claims, of these companies. Back to Top