COVID-19 Resources for Process Servers
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Surviving COVID-19 Webinars

Along with sickness, this pandemic has brought confusion and fear to the process service industry. Fortunately, process servers across the nation are there to share support and advice to their peers. In these webinars, legal professionals and process servers provide invaluable information to help those struggling in the industry. Whether you're wondering whether or not to serve or want to know more about how the stimulus package can aid your business, find the information you need in the webinars below.

Nationwide Process Server Networking Conference

May 12th, 2020 | 10 am MST


In an effort to get the process server community more involved than with a normal webinar, ServeNow and ServeManager hosted the Nationwide Process Server Networking Conference. This virtual conference was the first of its kind and had over 350 registered to attend. During the conference, attendees were split into "breakout rooms" in which a small group could discuss their answers to given questions or ask their own questions. The topics covered by these groups include marketing, serving safely, and goals for the future.

Surviving COVID-19 Part 6

April 28th, 2020 | 10 am MST


Panelists Jared Deahr of HSPS Legal Services, Bob Rusch of Windy City Process, and Justin Jeffries and Chad Jolly of ServeManager share their expertise on remote business tools for process servers.

One of the biggest ways businesses have changed during the pandemic has been the switch to remote business operations. The panelists discuss how this shift has changed their processes and workflows.

The most important thing to remember is this isn’t going to last forever, but we do need to protect ourselves now while we do our work.”

The use of tools, such as ServeManager, have played a huge role in the transition to remote work. According to the panelists, process servers need software that’s easy to learn how to use and enables you to interact with your clients and servers. As well as ServeManager and its collaboration tool, the panelists discuss other apps that keep your business running smoothly no matter where you’re working from, such as Slack and Dropbox.

Surviving COVID-19 Part 5

April 21st, 2020 | 10 am MST


Large Attorney Service Firm leaders Alex Martinez from First Legal, Ross Mallor from PM Legal, Keith McMaster from Firefly Legal, and Marty Kilmer from One Legal discuss how their businesses have been impacted by the pandemic, how their businesses are operating differently, and their predictions for the future of the industry.

For many, business operations look vastly different than usual. The panelists dive into the changes that they’ve had to make while adjusting to a lower work volume. One topic that they shared was the importance of remote work and allowing employees to work from home. For some, it was already something they were investing in before the pandemic hit. They also have focused on keeping their employees engaged and productive even with a lower amount of work. One solution for them has been cross-training them or having them take online training in order to learn new skills. But all of the panelists stressed continued marketing during this time. While it isn’t time to sell new services, it’s important to still get your name on the minds of your clients.

Law firms are scared just like we are… if you can position yourself as a trusted partner to them and someone they can rely on during this time, that goodwill you’re going to generate is going to pay dividends going forward.”

As important as it is to act to preserve your business during this time, it’s also important to plan how you will handle the potential influx of job post-pandemic. While the predictions for when the trials will end varied between the panelists, some going as far as April 2021, they all agreed that preparation is vital. Most of them are cross-training their staff and organizing their processes all to make sure their business is a well-oiled machine. They are also investing more time into other services like eFiling and eSignatures.

Are you a process serving firm that works as an affiliate or contractor for large legal support firms—or are you interested in working with these larger firms? If so, please fill out this quick survey to help them understand what's happening at the local level during the pandemic.

Surviving COVID-19 Part 4

April 14th, 2020 | 10 am MST


Find out how other professional process servers are preserving their businesses during the pandemic. Hear from panelists Joseph Jones, Michele Harris, Gail Kagan, and Torri Schaffer as they share about their business operations and how to prepare yourself for the influx of jobs post-pandemic.

Surviving COVID-19 Part 3: The Stimulus Package

April 7th, 2020 | 10 am MST


This webinar features special guest Adam Williams, an attorney with Williams & Jorden, who answers process servers' questions about the stimulus package including the Economic Injury Disaster Loan (EIDL) and Paycheck Protection Program (PPP).

Surviving COVID-19 Part 2

March 31st, 2020 | 10 am MST


Of the nearly 500 process servers that tuned into this webinar from across the country, many asked real and candid questions and shared insight into the most pressing topics facing the process serving industry during the global pandemic including solutions that can help small business owners and contract workers.

Surviving COVID-19 for Process Servers

March 24th, 2020 | 10 am MST


From safety tips to natural disaster preparation tactics, Steven Glenn of the Process Servers Association of Colorado (PSACO) discusses various ways to keep your process serving business operating and safe during the COVID-19 pandemic.

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